Shipping Policy

This Shipping Policy applies to orders placed through ahmadtea.com.au, operated by Parvaneh Pty Ltd (ABN 15 100 695 350).

1. Order Processing

Orders are processed promptly during business hours and may enter our fulfilment process shortly after they are placed.

Once fulfilment has commenced, including picking, packing, labelling or preparing an order for collection by the carrier, cancellation or amendment may no longer be possible, even if the parcel has not yet been physically dispatched.

2. Delivery Address and Customer Details

Customers are responsible for ensuring that all information supplied at checkout is complete and accurate, including:

• recipient name;

• street or delivery address;

• postcode;

• email address; and

• telephone number.

Orders will be prepared and dispatched using the information provided by the customer at the time the order is placed.

Parvaneh Pty Ltd is not responsible for delivery problems, delays or additional costs resulting from incorrect, incomplete or outdated information supplied by the customer.

3. Changes After Processing or Dispatch

Once an order has entered our fulfilment process, we cannot guarantee that changes can be made to the recipient name, delivery address, telephone number or other delivery details.

Once a parcel has been lodged with the carrier, we do not provide a parcel redirection or recipient amendment service.

Where available, customers may contact the carrier directly to enquire about collection, redirection or other delivery options. Any such arrangements are subject to the carrier's own policies and procedures.

4. Shipping Charges

Shipping charges are calculated or displayed at checkout before payment.

Free shipping may be offered on qualifying orders where specified on the website. Any applicable minimum order value or other conditions for free shipping will be displayed at the time of purchase.

5. Delivery Timeframes

Delivery timeframes displayed on our website or provided by the carrier are estimates only.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather events, public holidays, peak delivery periods and disruptions to transport networks.

Tracking information will be provided where available.

6. Unsuccessful Delivery and Collection

Where delivery cannot be completed, the carrier may leave the parcel at a collection point, Post Office or other authorised location in accordance with its own procedures.

Customers are responsible for monitoring tracking information and collecting parcels within any timeframe specified by the carrier.

We are not responsible for a customer's failure to collect a parcel or to make arrangements with the carrier where collection or other delivery options are available.

7. Returned Parcels

Where a parcel is returned to us because:

• an incorrect or incomplete delivery address was supplied;

• the recipient name or other delivery information was incorrect;

• the recipient failed to collect the parcel;

• delivery was refused; or

• delivery could not be completed for reasons attributable to the customer or recipient,

the original shipping charge is non-refundable, subject to any rights the customer may have under applicable law.

Any re-delivery will be subject to payment of the applicable additional shipping and handling costs.

Where the customer instead requests a refund and we agree to provide one in circumstances where a refund is not otherwise required by law, the refund may be reduced by reasonable costs incurred by us in processing and handling the order and its return, including the original shipping cost, return freight or carrier charges, and other reasonable costs actually incurred.

Any discretionary refund will be considered only after the returned products have been received and inspected.

8. Lost or Damaged Parcels

If tracking indicates that a parcel may have been lost in transit, or if products arrive damaged during delivery, please contact us promptly at admin@ahmadtea.com.au with your order number and relevant details.

We may request photographs, packaging or other information reasonably required to investigate the matter with the carrier.

Where the goods fail to meet an applicable consumer guarantee, any remedy will be provided in accordance with applicable law.

9. Relationship With Our Other Policies

This Shipping Policy should be read together with our Terms and Conditions, Returns and Refunds Policy and Privacy Policy.

Nothing in this Shipping Policy excludes, restricts or modifies any right or remedy that cannot lawfully be excluded, restricted or modified under the Australian Consumer Law or other applicable legislation.