Privacy policy

Privacy Policy

Parvaneh Pty Ltd (ABN 15 100 695 350), trading as ahmadtea.com.au, is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.

1. What We Collect We collect personal information such as:

Name and contact details (address, phone, email)
Date of birth
Payment and transaction details
Credit information (for commercial applicants only)
Browsing and order history on our website

We collect this information:

Directly from you when you provide it
From public sources or credit reporting bodies (for commercial accounts only)
Automatically when you use our website (e.g., cookies)

2. How We Use Your Information We use your information to:

Provide and deliver products and services
Process transactions and manage accounts
Communicate with you about your order or our services
Verify your identity if needed
Assess creditworthiness (commercial customers only)
Comply with legal obligations

3. Disclosure of Information We may disclose your personal information:

To third-party service providers (e.g., payment processors, couriers)
To credit reporting bodies (commercial accounts only)
If required by law or legal process

We do not currently disclose your personal information to overseas recipients.

4. How We Protect Your Data We take reasonable steps to secure your information from misuse, interference, and loss, and from unauthorised access, modification, or disclosure. Information may be stored in physical or electronic formats.

5. Your Rights You may:

Request access to the personal information we hold about you
Request correction of inaccurate information
Make a complaint if you believe we have breached your privacy

To make a request or complaint, contact us at: info@ahmadtea.com.au

We will acknowledge complaints within 7 days and aim to resolve them within 30 days.

6. Credit-Related Information (Commercial customers only) We may collect credit-related information from and disclose it to credit reporting bodies such as:

Dun & Bradstreet
Veda (Equifax)
CreditorWatch

This includes:

Credit applications
Payment history
Defaults and serious credit infringements

7. Changes to This Policy We may update this Privacy Policy from time to time. The current version will always be posted on our website.

For further information, contact our Privacy Officer at: info@ahmadtea.com.au

8. Legal Claims and Protection of Our Rights

We may use or disclose personal information where reasonably necessary to:

establish, exercise or defend a legal or equitable claim;
investigate suspected fraudulent, unlawful or unauthorised use of our website or services;
protect our legal rights, property or the safety of our business, staff or customers; or
comply with a court order, legal process, or any applicable law.

Where permitted by law, personal information may be disclosed to our legal advisers, insurers, law enforcement agencies, courts, tribunals, expert witnesses or other parties directly involved in legal proceedings or the resolution of a dispute.

Any use or disclosure of personal information under this section will be limited to what is reasonably necessary for the relevant purpose and will be carried out in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles, and any other applicable laws.