Refund policy

Returns and Refunds Policy

Unless otherwise agreed at our sole discretion, all products are sold on a no-return-for-credit basis, except where:

• the products are received in a damaged condition;

• an incorrect quantity was supplied;

• incorrect products were supplied; or

• the products are faulty or do not match their description.

Where a claim is accepted, we will, at our discretion and in accordance with applicable consumer laws, either provide a replacement or issue a refund for the affected product(s).

Change of Mind

We do not accept returns or provide refunds for change-of-mind purchases, orders placed in error, or where the customer has provided an incorrect delivery address.

Order Cancellations

Orders enter our fulfilment process shortly after being placed. Cancellation requests cannot be guaranteed and may not be be possible once processing has commenced, even if the order has not yet been physically dispatched.

How to Request a Return or Refund

Claims must be submitted within 7 days of receiving the products.

Please email admin@ahmadtea.com.au and include:

• your order number;

• a copy of your delivery slip (if available); and

• photographs of any damage or fault, where applicable.

Claims submitted without sufficient supporting information may be declined.

If your claim is approved, we will provide instructions for returning the products. Unless otherwise agreed, products must be returned at your cost and risk and in good condition.

Approved refunds will be processed within 30 days.